Tag Archives: restaurant

Good service goes a long way

bad-customer-service

It’s rare that I encounter such bad customer service at a restaurant, I feel like blogging about it.

And while I’ve been tempting to outline everything that happened to me at a particular establishment recently, I decided not to. And here’s why.

It wasn’t the wait staff or food was bad. In fact, I didn’t even sit down at a table. I got poor customer service right at the front door — and that prompted me to never book a reservation there in the several months the restaurant was open.

Oh, I wanted to blog about it. I’m a big believer in sharing accurate information, even bad experiences, because people should know what to expect.

But in this case, I didn’t. I felt it wouldn’t be fair to everyone else who worked there, particularly the chefs and owners, to let this one person influence my view of a restaurant at which I had never dined. It wouldn’t be right.

So I bit my tongue as I browsed photos of crab cakes and short ribs on Instagram, hoping my experience wasn’t shared by others — and cursing the fact that the food looked so ridiculously good.

And then I broke down.

I called one afternoon and booked a table for that evening. When I walked through the door, there was no sign of the worker who had left such a bad taste in my mouth about the place. And the restaurant, as anticipated, lived up to expectations, churning out well-crafted dishes from start to dessert.

It’s interesting how influential bad customer service can be. As someone who writes about food for a living, I’m supposed to try new restaurants, yet this one experience with a front-of-house staffer caused me to put it off for months.

I was reading a blog by New York Post restaurant critic Steve Cuozzo who bemoaned the poor service he received at several new restaurants in the city. And these restaurants knew who he was!

“That I encounter at least as much amateurish, clueless or downright hostile service as I did in my ‘anonymous’ days speaks to the current state of restaurant staffing. It makes it easier to write funny reviews, but it’s nothing to laugh about when regular customers are treated worse.

Exactly.

Service can make or break your business, restaurant or not. I eat at certain restaurants almost exclusively because the people who work there are nice and attentive. The food can hover above mediocre.

And poor service can start from the front door.

But what I’ve come to realize, though, is this: you can’t always judge a restaurant — or any business — by one person who might be having a bad day. Yes, I agree workers shouldn’t bring their personal issues to work. But we’re all human, too, and it happens.

That said, repeated bad service or a business that doesn’t care about the poor treatment you received — well, I’d close that door and never come back.

It may have taken awhile to finally book a table at this restaurant, but I’m glad I did. The food was stellar, the ambiance was perfect and, yeah, the service was up to par, too.

Comments { 8 }

FUUD: Menchanko Tei in Keeaumoku

IMG_1618

It’s been so cold lately.

In fact, with the exception of last night, I’ve been wearing pajamas to bed every night and sleeping under three layers of blankets.

And it’s almost April!

So lately I’ve had a craving for ramen — that warm bowl of noodles is the perfect cold-weather dish.

My girlfriend suggested we try Menchanko Tei on Keeaumoku Street, which opened this location in May 2012. The original shop was founded in Hakata, Japan in 1980 by Akihide Yonehama, who then opened up shops in Fukuoka, Manhattan and Honolulu.

I hadn’t been since it opened here — there was a location in Waikiki — and I was eager to try something new.

So here’s what our recent lunch looked like:

Inside Menchanko Tei

Picture 1 of 8

This ramen shop — its first location outside of Waikiki — opened here last year in the space vacated by Go Shi Go and Broadway Seafood & Oyster Bar on Keeaumoku Street. But I remember this spot most as the location where my beloved Taishoken Ramen once was. It was hard going back!

Menchanko Tei, 903 Keeaumoku St. Hours: 11 a.m.-2 p.m. and 5-11 p.m. daily. Phone: (808) 946-1888

Comments { 14 }

FUUD: Kissaten Ramen in Waikiki

IMG_1542

I miss Kiwami, that authentic noodle shop on the lower level of the Waikiki Shopping Plaza.

And ever since it closed last year, I still frequent the spot, waiting to see if there’s word it will re-open somewhere else.

But last night, something else was in the spot vacated by one of my favorite ramen shops.

Kissaten Ramen — or Japanese Noodle Shop, as it said on the window — had its soft opening yesterday

This is owned by the same folks who run the popular 24-hour Kissaten Cafe near Ala Moana Center. But it’s strictly a ramen shop; don’t expect to find the cafe’s tomato bisque or turkey pesto melt here.

Here’s what our recent dinner looked like:

Kissaten Ramen

Picture 1 of 10

I'm not sure if this place is called "KIssaten Ramen" or "Kissaten Japanese Noodle Shop," but the sentiment is the same: this is a ramen shop, not a coffee bar.

Kissaten Ramen, 2250 Kalakaua Ave. Suite LL-102, Waikiki.

Comments { 3 }

FUUD: Doraku Sushi in Waikiki

IMG_0182

For years, I had walked past — or, rather, under — Doraku Sushi on Kalakaua Avenue and always thought, “Someday, I’m going to eat there.”

Friends had raved about it. Foodies love it. And it was just a matter of time before I just walked up there and made reservations.

So one night, as Derek and I strolled around Waikiki, we decided to pop in and see if the restaurant had any available tables. It was 9 p.m. — and the restaurant was packed. Luckily, there was an open table on the lanai overlooking Kalakaua, so we ordered drinks and sat down.

Here’s the backstory about this place: This fusion sushi bar was started first in South Beach, Fla. by Kevin Aoki, the son of famous restauranteur Rocky Aoki (of Benihana fame). Doraku — which literally means something like path of fun — boasts a contemporary menu fusing Asian and Cuban flavors, from a nigiri with slices of Cuban beef to a South Beach roll with shrimp, takuan, avocado, shiso, salmon and mango salsa.

Interesting, right?

So here’s what we ate on our recent visit to this unusual sushi bar:

Doraku Sushi in Waikiki

Picture 1 of 12

Located in the revitalized Royal Hawaiian Center, Doraku Sushi has garnered a loyal following of foodies and late-night eaters with its interesting blend of Asian and Cuban dishes. This contemporary fusion sushi bar was started in Miami by Kevin Aoki, son of famous restaurateur Rocky Aoki. As a result, you'll find some Cuban-influenced fusion dishes on the mostly-traditional sushi menu that are as exceptional as they are unique, like the nigiri with slices of Cuban beef or the spicy lobster roll with cucumber and a spicy cream sauce.

Doraku Sushi, Royal Hawaiian Center, 2233 Kalakaua Ave. Hours: Noon-10:30 p.m. Sunday through Thursday, noon to 11:30 p.m. Friday, noon-midnight Saturday. Happy hour from 5 to 7 p.m. excluding holidays. Phone: (808) 922-3323.

Its second location on Kapiolani Boulevard is also worth trying. Read the review by Ed Morita from Nonstop Honolulu.

Comments { 7 }

FUUD: 53 By the Sea by Kewalo

It might be billed as a wedding venue, but 53 By the Sea is a food destination in its own right.

The restaurant, located on the site of the former John Dominis, is the island’s newest Italian restaurant, headed by chef Hiroshi Hayakawa. The menu boasts an extensive variety of appetizers and entrees, many of them inspired by the cuisine of Sardinia, an island in the Mediterranean Sea.

You just have to get past the building.

The restaurant is on the ground floor of a $16 million, two-story Mediterranean-meets-gothic-style structure that’s part chapel, part reception hall with an unobstructed view of Diamond Head. To say it’s huge would be an understatement. In fact, it’s a little intimidating — and probably not be the best spot for a first date, if you know what I mean.

We were invited by the operators of the restaurant to check out the menu last night — and I never pass up a chance to eat!

So here’s what our dinner looked like:

53 By the Sea

Picture 1 of 21

The restaurant is on the ground floor of a two-story building that serves as a chapel and reception hall. You have to walk around this grand staircase to the 200-seat Italian restaurant.


53 By The Sea, 53 Ahui St. Hours: Lunch, 11 a.m.-2 p.m. Monday through Sunday; dinner, 5-10 p.m. Monday through Sunday. Phone: (808) 536-5353.

Comments { 3 }